Xcalibur/Civid-19 information: As per New York State Regulations Xcalibur XRF Services office is temporarily closed. We are currently working from our respective homes and will be continually checking phone messages and emails. We are doing everything possible to support our customers during these difficult times.
Please feel free to email – firstname.lastname@example.org or phone 631.750.3170. If for any reason you have or will be shipping anything to our office please let us know of the delivery date so we can make proper arrangements.
Thank you for your continued partnership.
Scrap Metal & Metallurgy
Precious Metals & Jewellery
Toys & consumer Products
Cement & Building Material
Art & Archeological
Mineral & Mineral Products
Light Element Analysis
Q: How often should I have someone look at my equipment?
A: As a major investment for your company, the XRF system is an integral component of your quality control operation. If not evaluated properly, problems left unchecked can result in larger, more expensive problems later on. Add to this the likelihood of measurement problems that ultimately arise and can go unnoticed for weeks or even months. This is why it is important to have your system serviced by a qualified engineer on a regular basis. We typically recommend an annual or semi-annual system calibration and preventative maintenance.
Q: What happens after my system warranty has expired...
A: We provide on-site support of all our equipment, service costs can be provided upon request. We also offer service contracts for a range of XRF equipment.
Q: Do I need to register my equipment?
A: This answer varies state to state, you can contact us for information in your particular state.